INTRODUCING PLATINUM SUPPORT

24/7 Enhanced Proactive Support. A true extension of your
team for full Stack Support, from code rescue to
infrastructure.

Features

Solo

Optimized Platform Access

$25/i

Standard

Guidance for your AWS/RoR/Platform Deployment

$150/i

Premium

24x7 Proactive Stack Monitoring and alerting

$300/i

Platinum

24 x 7 Enhanced Proactive Full-Stack Support

$400/i

Description

Number of servers

Solo

1

Standard

Any

Premium

Any

Platinum

Minimum 4

Description

Quarterly Virtual User Group Conferences

Solo

Standard

Premium

Platinum

Description

Full access to our team of Customer Success Managers

Solo

Standard

Premium

Platinum

Description

99.9% Platform Support Uptime SLA

Solo

Standard

Premium

Platinum

Description

Onboarding Services

Solo

Standard

Premium

Platinum

Database Administration

Description

Database Administration Support

Solo

Standard

Premium

Platinum

Description

Major Database Upgrades

Solo

Standard

Premium

Platinum

Description

Proactive application monitoring (Virtual Network Operations Center - VNOC)

Solo

Standard

Premium

Platinum

Ticketing

Description

99.9% platform SLA

Solo

Standard

Premium

Platinum

Description

Onboarding services

Solo

Standard

Premium

Platinum

Description

Database Administration Support

Solo

Standard

Premium

Platinum

Description

Major database upgrades

Solo

Standard

Premium

Platinum

Description

Database Analysis (2x per year)

Solo

Standard

Premium

$2500 per analysis

Platinum

Description

Support Availability

Solo

Standard

8 am to 5 pm US & EU

Premium

24x7 for sev1

Platinum

24x7 for sev1
Proactive Services

Description

Support Ticket & Feature Request Weighting

Solo

Standard

1X

Premium

2X

Platinum

4X

Description

Web-based Reactive Ticketing

Solo

Standard

10

Premium

20

Platinum

Unlimited

Description

Web-based Proactive Ticketing

Solo

Standard

Premium

Unlimited

Platinum

Unlimited

Description

Extended Solutions Support

Solo

Standard

Premium

Platinum

Description

Full Stack Support leveraging best Ruby to AWS experts

Solo

Standard

Premium

Platinum

Description

Scale up or down on your behalf

Solo

Standard

Premium

Platinum

Description

Custom Crisis Communication Plan

Solo

Standard

Premium

Platinum

Description

Proactive Application Monitoring (Virtual Network Operations Center - VNOC)

Solo

Standard

Premium

Platinum

Description

AWS Custom Component Support and Management

Solo

Standard

Premium

Platinum

Description

Infrastructure Security Scans and Defensive Consultations

Solo

Standard

Premium

Platinum

Description

100 hours a year of Application and Development Consulting Services

Solo

Standard

Premium

Platinum

Description

Annual Health Checks

Solo

Standard

Premium

Platinum

Description

Custom Runbook

Solo

Standard

Premium

Platinum

Description

Custom End Point Monitoring

Solo

Standard

Premium

Platinum

Description

Scheduled Maintenance and Upgrades to Newest HW/SW - Proactive

Solo

Standard

Premium

Platinum

get started now

Take advantage of Platinum services at the Premium price for one full year by signing on by the end of July.

Fill out this form and one of our Customer Success Pros will be in touch ASAP