standard support

Unlimited Access

You’ll have access to our support team during business hours for critical and non-critical issues:

Critical issues include:

  • Deployment advice
  • Production downtime issues

Non-critical issues include:

  • Database administration
  • System administration
  • Application issues
  • Installation of supported packages from the Engine Yard user interface or through custom deployment recipes such as Chef
  • Configuration of supported components using the Engine Yard interface and CLI
  • Troubleshooting platform features or issues with supported components

Deep Resources

Our team is yours

All Engine Yard customers have full access to:

  • Ticketing system to interact with support engineers and product managers
  • Known issues and updates
  • Knowledge base with real world advice and experience
  • Forums for customer community, feature requests and product feedback
  • Upcoming and recent changes to our platform
  • Browse our documentation and forums

Pricing

Standard support is included (at no additional charge) with all paid accounts on Engine Yard.