Ease your mind! Let us take care of upgrades, scaling and optimization with Platinum Support  Learn more 

Leverage Engine Yard Expertise with Platinum Support

Engine Yard Platinum Support brings you whole new capabilities where Engine Yard experts become part of your extended team.

AWS services are constantly evolving and the complexity keeps increasing every year. Running your application with high availability, strong security and superior performance requires deep expertise in Database Administration, DevOps and AWS Architecture. We understand that building that level of expertise in-house is hard. That is why we created Platinum Support where Engine Yard experts handle these mission critical tasks for you.
What's in Platinum Support?

Engine Yard has more than a decade of experience in optimizing applications:

Services Offered

Database Administration

We can help you take advantage of right AWS services to increase application resilience and deliver high performance.

Deploy AWS Services

We can help you take advantage of right AWS services to increase application resilience and deliver high performance.

Application Upgrades

Our experts will upgrade your applications. Platinum is the easiest way to eliminate years of technical debt.

Site Reliability Assistance

Improve your application performance with managed, monitored APM and Site Reliability Assistance.

Compliance Assistance

Is compliance taking a lot of your time? Get all the assistance you need from the Engine Yard team.

Database Administration

With Platinum Support, the EY team handles Database Administration so that you can run your applications with superior performance & high availability without having to have an expert DB Admin in-house.

Services include:

  • Health analyses and recommendations (monthly)
  • Performance tuning including slow query remediation
  • Backup & restore on demand
  • Uptime management + recovery with runbook execution
  • Configuration and deployments
  • Disaster recovery configuration
  • Consultations – best practice advice on retooling DB and application architecture
  • Migrations
  • Database upgrades

Deploy AWS Services

AWS services such as RDS and Elasticache are far more resilient to failures and deliver high performance. EY experts can help you take advantage of AWS managed services where appropriate.

Services include:

  • Configure and deploy CloudFront, S3, EFS, ELB for your application
  • Configure and maintain Web Application Firewall (WAF), AWS Certificate Manager, Route 53
  • Migrate to and manage ElasticCache, Relational Database Service (RDS), OpenSearch
  • Configure Virtual Private Cloud (VPC), VPC Peering, NAT Gateway
  • Consultation on Application Cloud Architecture and AWS service adoption

Application Upgrades

Modernize your applications – EY experts can upgrade and migrate your applications to the latest technology with minimal involvement from your team. Platinum service is the easiest way to eliminate years of technical debt.

Services include:

  • Engine Yard Stack upgrades
  • Ruby & Rails upgrades
  • Migration from x86 to ARM
  • Containerization – dockerize and deploy your application on containers so that your applications can auto-scale. No more overprovisioning or under-provisioning.

Site Reliability Assistance

Application Performance Monitoring and Site Reliability Engineering Assistance from EY experts. We’ll install APM, configure and monitor your application performance. This service delivers regular reports and recommends application changes necessary to improve performance.

Services include:

  • Deploy Application Performance Management (APM) & monitoring tools
  • Site performance and reliability analysis (monthly)
  • Advanced Application Diagnostics: Reporting and recommendations on required application changes (monthly)
  • Runbook execution against alerts

Compliance Assistance

Your security & compliance audits need platform details of the platform including SOC II reports. Get all the compliance help you need from the Engine Yard team.

Services include:

  • SOC II compliance reports
  • Provide infrastructure details to auditors
  • Collaborate with your auditors on platform security & compliance

Requirements & exclusions

  • Unless otherwise specified, all services are ongoing and are delivered as needed
  • Database Administration service excludes execution of application and Database architecture changes
  • Application Performance Monitoring (APM) tools are required for the Site Reliability Assistance service and customers bring their own license. Your application may need to be upgraded before deploying APM.
  • Site Reliability Assistance service excludes implementation of application specific changes.
  • Supported APM tools: New Relic, Scout APM. Please contact us if you need any other APM.
  • Compliance Assistance service excludes audits related to application and application logic
  • Deploying AWS Services excludes services where Application Logic is deployed.
  • Please contact us if you need platinum services on any other AWS services.
Build your vision, let us handle the rest
Engine Yard Platinum Support is the true NoOps support level where Engine Yard Experts become part of your extended team