INSTANCES
Equivalent to AWS EC2 Pricing
Sample pricing based on 720 hours of usage in the US East Region:
c5.large $61; c5.xlarge = $122
m5.large = $69; m5.xIarge = $138
| STANDARD | GOLD | PLATINUM* | |
|---|---|---|---|
| Number of servers | Any | Any | Minimum 4 |
| Support availability | 12x5 support | 24x7 support | 24x7 support |
| CASE SEVERITY | RESPONSE TIMES | ||
| General guidance | 1 business day | 1 day | 1 day |
| Production system impaired | 4 business hours | 4 hours | 4 hours |
| Production system down | 2 business hours | 30 minutes | 30 minutes |
| SUPPORT FEATURES | |||
| Developer Center access | |||
| Platform support requests | |||
| Unlimited support requests | |||
| Live support via phone | |||
| Assistance with deployment, upgrades, app, and system configuration | |||
| Automated Monitoring & Altering 24x7 system monitoring of platform infrastructure for uptime with an option for custom alerts in case of issues/anomalies. |
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Proactive application monitoring Engine Yard team responds to alerts proactively on your behalf |
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Onboarding services A Solutions Architect will work with your Team on preparing your application so that it deploys easily in the EYK platform. |
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| Database Support Database support for your applications by Engine Yard support team. |
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Database Administration
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Deploy AWS Services
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Application Upgrades
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Site Reliability Assistance
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Compliance Assistance
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* Platinum only available in annual subscriptions | ||




