Engine Yard has an amazing Support team, but certain things fall outside the scope of what Support covers. Those tasks are handled by our expert Professional Services team. Below is a list of our standard offerings. If you don’t see what you need, please inquire, as we can likely find someone on our team with the expertise needed to deliver a custom solution.
Has a database bottleneck hindered your ability to scale? Our DBAs can examine your datastore and provide you with reports that summarize key performance characteristics, including the identification of inefficient queries, missing indexes, and RAM utilization and usage statistics.
Do you need to migrate your application to Engine Yard or to a new environment within Engine Yard? We've performed many migrations and can offer the assistance you need to minimize your downtime and risk during the transition.
Does your application require a technology not supported by the Engine Yard platform? In cases where our stack does not have what you need, custom Chef can be written to fill that gap. Our Engineers have plenty of experience automating configurations on our platform and can deliver the cookbook you need.
Is your company short-staffed on the Operations side of things? Perhaps you want to slim down and offload all of your devops. Engine Yard can provide staff augmentation to handle whatever your needs are.
Is your application running an old stack? Migrating to a new stack presents many challenges such as Chef upgrades and a full migration to a new environment. We can help you perform and execute a seamless upgrade.
Does your business have requirements for continuity in case of a disaster? We can assist you with selecting and implementing the type of D/R plan you need. From cold standbys to hot standbys, we can customize a solution to fit your business needs.
Having trouble getting your application up and running? Maybe you’re having trouble with some dependencies. We can help you get over that final hurdle to get your application deployed and running.
Would you like your staff to be more knowledgeable about AWS, Chef, or any other technology supported by Engine Yard? Our experts can provide training on anything related to or used on the Engine Yard platform.
Are you concerned about your current monthly spend or consumption? Perhaps you want to know how much headroom you have to grow in your current configuration. We can do a full analysis of your resource usage and provide you the information you need to help with scaling and billing.
Are you expecting a major spike in traffic in the coming weeks or months? Don’t fret, we can perform load testing on your known slow transactions, or on the highest trafficked transactions within your application.
Is your application eating up too much memory or are certain transactions taking too long to respond? We can do a complete profile of your application, find the trouble spots and offer recommendations to improve performance.
Does your business require a custom solution such as an SSH bastion host, PCI compliance, or HIPAA compliance? Maybe you need a custom backup solution to multiple locations. We can help you with any custom solutions required by your application.